Overview

Our exchange policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your exchange, we require a receipt or proof of purchase.

Refunds

We do not accept refunds, we only exchange products.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lulocollective.com and send your item to: (Will be provided after exchange approval)

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send an exchange to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: (Will be provided after exchange approval) .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@lulocollective.com for questions related to refunds and returns.